pkr93 Privacy Policy

1. Who We Are

pkr93 operates the online casino and sports betting platform accessible at pkr93.net (the "Platform"). pkr93 acts as the data controller in respect of personal data collected from Players and Platform visitors. As data controller, pkr93 determines the purposes and means by which your personal data is processed.

pkr93 operates under an international gaming licence and is committed to handling all personal data in accordance with applicable data protection legislation and the standards required by its licensing authority. All data processing activities are designed to be lawful, fair, and transparent.

2. Personal Data We Collect

pkr93 collects the following categories of personal data from Players and Platform visitors:

2.1 Identity & Registration Data

• Full legal name as it appears on a government-issued identity document
• Date of birth (for mandatory age verification — players must be 21 or older)
• Residential address, including city and province within Pakistan
• Pakistani mobile number and email address
• CNIC number or passport number (required for KYC verification)
• Copies of identity documents submitted for KYC purposes (e.g. CNIC, passport, utility bill)

2.2 Financial & Transaction Data

• Mobile wallet identifiers associated with JazzCash or EasyPaisa accounts
• Bank account or IBAN details for HBL, UBL, Meezan Bank, or other bank transfer transactions
• USDT wallet addresses for cryptocurrency transactions
• Records of all deposits, withdrawals, bonuses credited, and wagers placed on pkr93
• Transaction timestamps, amounts in PKR, and payment method used

2.3 Technical & Device Data

• IP address and approximate geographic location at the time of login or transaction
• Device type, operating system, and browser type and version
• Session duration, pages visited, and navigation behaviour within the Platform
• Login timestamps and, where applicable, two-factor authentication records

2.4 Gameplay & Betting Data

• Full records of all bets placed, games played, and outcomes on the pkr93 Platform
• Bonus claims, wagering progress, and promotional participation records
• Responsible gaming tool activations, including deposit limits, cooling-off periods, and self-exclusion elections

2.5 Communications Data

• Transcripts of live chat support conversations
• Email correspondence between the Player and pkr93 support
• Records of formal complaints and dispute submissions

3. How We Collect Your Data

pkr93 collects personal data through the following channels:

• Direct collection: Data you provide when completing the pkr93 registration form, submitting KYC documents, making a deposit or withdrawal request, or contacting pkr93 support.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, browser fingerprint, and session activity logs.
• Cookies and similar technologies: Data collected via cookies and similar tracking technologies placed on your device when you visit pkr93.net. See Section 6 for full details of our cookie practices.
• Third-party sources: Identity and fraud-screening data received from third-party KYC verification providers and payment processors as part of our onboarding and transaction monitoring processes.

4. Legal Basis for Processing

pkr93 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

Processing Activity	Legal Basis
Account registration and management	Performance of a contract with you
KYC identity verification and age check	Legal obligation / Legitimate interests
Processing PKR deposits and withdrawals	Performance of a contract with you
Anti-money laundering monitoring	Legal obligation
Fraud prevention and security monitoring	Legitimate interests
Responsible gaming monitoring and interventions	Legitimate interests / Legal obligation
Marketing communications (email, SMS)	Consent (opt-in only)
Platform analytics and improvement	Legitimate interests
Record-keeping for regulatory compliance	Legal obligation

5. How We Use Your Personal Data

pkr93 uses the personal data we collect for the following specific purposes:

• Account operation: Creating and maintaining your pkr93 account, authenticating your login sessions, and providing access to all Platform features including casino games, sports betting markets, and the pkr93 Casino section.
• Identity verification (KYC): Verifying your identity, age, and residential address in compliance with our licensing obligations and to prevent underage gambling. Players under 21 are strictly prohibited from using pkr93.
• Payment processing: Facilitating PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, bank transfer, and USDT, and processing withdrawal requests to your registered payment method.
• Fraud prevention and AML compliance: Monitoring account and transaction activity to detect and prevent fraud, money laundering, and other financial crime in accordance with our licensing requirements.
• Responsible gaming: Monitoring gameplay patterns for signs of problem gambling behaviour and administering responsible gaming tools including deposit limits, session limits, and self-exclusion, as further described on our Responsible Gaming page.
• Customer support: Responding to your queries, resolving disputes, and processing formal complaints submitted to pkr93 support.
• Platform improvement: Analysing aggregated and anonymised usage data to improve Platform performance, game selection, and user experience for all Pakistani players.
• Marketing (with consent): Sending you promotional offers, bonus notifications, and platform updates by email or SMS where you have opted in to receive such communications.

6. Cookies & Tracking Technologies

pkr93 uses cookies and similar technologies on pkr93.net to provide Platform functionality, improve performance, and — with your consent — to deliver relevant content. The following categories of cookies are used:

• Strictly necessary cookies: Essential for Platform operation, including maintaining your login session, remembering your language preferences, and enabling secure transactions. These cookies cannot be disabled.
• Performance and analytics cookies: Used to collect anonymised data about how Players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used exclusively to improve Platform performance.
• Functionality cookies: Remember your Platform preferences, such as your preferred currency display, responsible gaming settings, and recently played games, to personalise your pkr93 experience.
• Marketing cookies (consent required): Used only where you have provided explicit consent. These cookies track your interaction with pkr93 promotional content to help us serve relevant bonus offers and campaign communications.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will impair Platform functionality. For a full list of cookies used on pkr93.net and their retention periods, contact us at [email protected].

7. Data Sharing & Disclosure

pkr93 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data may be shared in the following limited circumstances:

7.1 Service Providers

pkr93 shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), KYC and identity verification providers, fraud screening services, cloud hosting providers, and licensed game studios. All service providers are required to process personal data strictly in accordance with pkr93's instructions and under appropriate data protection agreements.

7.2 Regulatory and Law Enforcement Authorities

pkr93 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or other government authorities where such disclosure is required by applicable law, court order, or our licensing obligations. This includes the mandatory reporting of suspicious transactions to relevant financial intelligence authorities.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pkr93's business assets, personal data held by pkr93 may be transferred to the relevant successor entity. Players will be notified of any such transfer and the privacy terms applicable to their data following the transfer.

7.4 With Your Consent

pkr93 will share your personal data with any other third party only where you have provided explicit prior consent to that specific disclosure.

8. International Data Transfers

pkr93 operates under an international gaming licence and some of its service providers are located outside Pakistan. Where personal data is transferred outside of Pakistan, pkr93 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with the receiving party that impose equivalent protections to those described in this Privacy Policy.

pkr93 will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without implementing appropriate additional safeguards.

9. Data Security

pkr93 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security programme includes:

• 256-bit SSL/TLS encryption across all pages of pkr93.net, ensuring all data transmitted between your device and our servers is encrypted in transit.
• Encryption at rest for all personal data and financial records stored on pkr93 servers.
• Access controls: Strict role-based access controls limiting access to personal data to only those pkr93 employees and contractors who require it to perform their job functions.
• Regular security audits: Periodic penetration testing and vulnerability assessments of the Platform infrastructure.
• PCI-compliant payment handling: All payment data is processed exclusively by PCI DSS-compliant payment processors. pkr93 does not store raw card numbers, CVV codes, or mobile wallet PINs on its own systems.
• Two-factor authentication: Available to all Players to provide an additional layer of account security.

Whilst pkr93 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their pkr93 account and to enable two-factor authentication.

10. Data Retention

pkr93 retains personal data only for as long as is necessary for the purposes described in this Privacy Policy or as required by applicable law and licensing obligations. The following retention periods apply:

• Active account data: Retained for the duration of your active pkr93 account relationship.
• Post-closure retention: Following account closure, pkr93 retains account records, KYC documents, transaction history, and communications data for a minimum period of five (5) years in accordance with anti-money laundering record-keeping obligations under our international gaming licence.
• Marketing data: Retained only for as long as you maintain an active marketing consent opt-in. Withdrawn consent is actioned within 10 business days and the associated marketing data is deleted or anonymised.
• Technical and log data: Session logs and technical access records are retained for a maximum of 12 months unless a specific security investigation requires extended retention.

When personal data is no longer required, pkr93 will securely delete or irreversibly anonymise it in accordance with our data disposal procedures.

11. Your Data Rights

As a Player on the pkr93 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact pkr93 at [email protected]. pkr93 will respond to all valid data rights requests within 30 days.

• Right of access: You have the right to request a copy of the personal data pkr93 holds about you and information about how it is being processed.
• Right to rectification: You have the right to request that pkr93 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pkr93's overriding legal obligations to retain certain records.
• Right to restriction of processing: You have the right to request that pkr93 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to pkr93's processing of your personal data where processing is based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that some data rights requests may be subject to exemptions where fulfilling them would conflict with pkr93's legal obligations, including KYC record-keeping requirements and AML obligations under our gaming licence. Where a request cannot be fulfilled in full, pkr93 will explain the reason in its response.

12. Marketing Communications

12.1 pkr93 will send you promotional communications — including bonus offers, deposit match promotions, PSL cricket betting specials, and platform feature updates — only where you have actively opted in to receive such communications during registration or via your Account Settings.

12.2 You may withdraw your marketing consent and unsubscribe from all pkr93 marketing communications at any time by updating your preferences in your Account Settings, by clicking the unsubscribe link in any pkr93 marketing email, or by contacting pkr93 support directly. Your request will be actioned within 10 business days.

12.3 Withdrawal of marketing consent does not affect pkr93's ability to send you transactional and account-related communications, such as deposit confirmations, withdrawal notifications, account security alerts, and mandatory regulatory communications.

13. Minors

The pkr93 Platform is strictly intended for users who are 21 years of age or older. pkr93 does not knowingly collect personal data from individuals under the age of 21. If pkr93 becomes aware that personal data has been collected from a person under 21, that account will be suspended immediately, the personal data will be deleted to the extent legally permissible, and the matter will be reviewed in accordance with pkr93's underage gambling prevention procedures.

Parents and guardians who are concerned that a minor may have registered or used pkr93 are urged to contact us immediately at [email protected]. pkr93 will investigate and act on all such reports promptly.

14. Changes to This Privacy Policy

14.1 pkr93 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Players by email or via an on-platform notification at least 14 days before the changes take effect.

14.2 The date at the top of this Privacy Policy indicates when it was last reviewed and updated. Continued use of the pkr93 Platform following notification of changes to this Privacy Policy constitutes acceptance of the revised terms.

14.3 pkr93 recommends that Players review this Privacy Policy periodically. The current version is always accessible at pkr93.net/privacy-policy.

15. Contact Us & Data Rights Requests

For all privacy-related queries, data rights requests, or concerns about pkr93's handling of your personal data, please contact the pkr93 Data Protection team using the details below:

• Email: [email protected] — subject line: "Privacy Request — [Your Account Username]"
• Response time: pkr93 acknowledges all privacy queries within 24 hours and provides a substantive response within 30 days of receipt.

If you are not satisfied with pkr93's response to a privacy concern or data rights request, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction applicable to your query.